FAQs
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Frequently Asked Questions
Client and Resident FAQ’s
What days do you not service due to weather?
The safety of our associates and residents is our number one priority. There are some days that services may be suspended due to severe weather including but not limited to, snow storms, hurricanes, and flooded roads.
No Service Holidays
Vivid Valet gives our team time off to enjoy the holidays with their loved ones!
Typically, there is no Vivid Valet doorstep collection on no service holidays.
Our standard no Service Holidays are:
Easter Sunday
Memorial Day
Fourth of July
Labor Day
Halloween
Thanksgiving Day
Christmas Eve & Christmas Day
New Year’s Eve & New Year’s Day
How do I submit any Question?
Please contact our support team at 1-800-930-1334, email support@vividvaletllc.com or submit a support request by clicking the button. Contact Us
What if all my trash bags do not fit in my trash can?
We encourage you to use our doorstep collection service regularly. For the safety of all residents, we recommend that you only fill your container with the trash that fits. Please note oversized items (e.g. furniture, appliances, large non-flattened boxes, etc.) will not be collected.
How can I contact Vivid Valet ?
Hi there!
Vivid Valet Support is available to address your questions or concerns.
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